Core System Upgrade Guide For Members

Message from Wendy,

Hello to all of our Safeway FCU members. I hope 2026 is starting out in a positive way for you! It's hard to believe, but I've been steering this ship with my team for just over five years now. Starting out, what I thought would be my first hurdle – learning the job – took on another role: how to navigate a pandemic. That provided a different encounter of masks, sanitizer, plummeting rates, and excess liquidity. During that time, we learned the credit union needed remote deposit. In August of 2021, we upgraded our online banking to provide that to you. Also during 2020, our loan portfolio on RV's increased drastically because that's all people could do, go outside...and you guys did!

Since then, you’ve asked for better savings rates. We answered with the implementation of our Money Market account in September 2023 – which is still paying 4.00% APY on balances over $50,000. We've also granted CD specials, and we bumped up our current CD rates to be more competitive. Auto loan rates continue to be some of the best available, AND your rate won’t change based on your credit score. Our goal is to serve members with the best products and services, so you continue to choose us for your financial institution.

This is why we are getting an upgrade!

Services you have been asking for, like e-signing, provide quicker turnaround times with loan and membership documents. Fluid remote deposit features, the ability to make VISA payments through online banking, integration with Quicken/QuickBooks, and so much more. In order to provide these and many other exciting opportunities to come, we had to take the first step of upgrading our core system. This is just the first step to meeting your needs and expectations.

We hope you enjoy the products that come immediately with the upgrade, and we are excited to announce more in 2026…like the ability to choose your own debit card PIN and having digital issuance on debit cards! If you want to learn more, come to our annual meeting February 15, 2026 at The Mirabeau Park Hotel in the Spokane Valley or just give us a call.

Safeway FCU Online Banking

You will need to re-enroll in online banking when you access it for the first time. Our upgraded system offers new features and increased insights into your accounts.

First Time Log-In instructions

1. Go to www.safewayfcu.com and click on "Online Banking"
2. Click "First Time User"
3. For username enter your member account number
4. For your temporary password, use the last four of your Social Security Number & your birth year
5. You will then receive a text or email two-factor authentication code to the phone number or email on file
6. Enter your authentication code and you will be prompted to set up your password
7. Accept the terms and conditions of use

Coming Soon!

"SFWY CU APP" in your app store

Coming soon, our upgraded online banking system includes more user-friendly features and functionality that allows you to better manage your finances. Once the upgrade is complete, you will need to update the SFWY CU APP.

Update Instructions

1. Go to your device's app store
2. Update the app
3. If you have already signed in as a new user into the new online banking, use those credentials to log in
4. If you have not signed in as a new user into the new online banking, select "First Time User"
5. For username enter your member account number
6. For your temporary password, use the last four of your Social Security Number & your birth year
7. You will then receive a text or email two-factor authentication code to the phone number or email on file
8. Enter your authentication code and you will be prompted to set up your password
9. Accept the terms and conditions of use

Telephone/Voice Banking

Voice Phone Banking is returning on Tuesday, February 17th! This automated system will allow you to check your balance, review transactions, and complete transfers within Safeway FCU.

How the new system will work

1. Call (833) 869-9820 and select the option for Telephone Banking.
2. Enter your member account number, then press #.
3. Enter your temporary PIN (the last 4 digits of the primary member’s SSN), then press #.
4. You will be prompted to enter a new PIN, then press #.
5. Confirm your new PIN.
6. Select a Main Menu Option:
   • 1—Account inquiries, including balances and recent transactions
   • 2—Funds transfer
   • 3—Hear current rates or calculate estimated loan payments
   • 4—Change your PIN (the PIN of your voice banking account, not your debit card)
   • 5—Change to a different member account number
   • 6—Other CU services, including location and hours
   • 8—Repeat the menu (press 8)
   • 9—End the call (press 9)
   • 0—CU Talk Tutorial (press 0) — press * to exit the tutorial and return to the main menu